Privacy Policy

This Privacy Policy explains how the Q 88 Bets brand operating via q88betsen.com ("we", "us", "our") collects, uses, discloses, and protects your personal data when you visit the website, create an account, or use our online gambling services. It applies to website visitors, registered players, and any other individual whose data we process in connection with the operation of q88betsen.com. This Privacy Policy is effective from 1 January 2026 and is designed to comply with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and relevant industry standards.

Who We Are

q88betsen.com is the official website for the Q 88 Bets brand ("Q 88 Bets"). The platform, including all real-money gambling services offered to UK players, is operated on a white-label basis by ProgressPlay Limited ("ProgressPlay"). ProgressPlay is the primary data controller for personal data processed in connection with the provision of the gaming services on q88betsen.com.

ProgressPlay Limited is a limited liability company registered in Malta and is licensed and regulated by the UK Gambling Commission to provide remote gambling services to customers in Great Britain via licence account referenced on the UK Gambling Commission public register in connection with the URL https://gamblingcommission.gov.uk/public-register/business/detail/39335. ProgressPlay is also licensed by the Malta Gaming Authority (MGA/B2C/231/2012) for international markets. Q 88 Bets is a brand operated on the ProgressPlay platform and shares its infrastructure, payment processing, customer support, and game library.

For privacy-related queries, including the exercise of your data protection rights, you may contact our data protection team (Data Protection Officer / Data Protection Department) using the contact methods provided on q88betsen.com, including the "Contact Us" or relevant customer support channels. Please clearly mark your query as "Data Protection" or "Privacy" so that it can be routed to the appropriate team.

What Personal Data We Collect

We collect and process different categories of personal data in order to operate q88betsen.com, comply with legal and regulatory obligations, and provide you with secure and responsible gambling services.

Identification and Contact Data

Account and identity details: full name, username, date of birth, nationality, residential address, and proof-of-identity documentation (such as copies of passports, ID cards, driving licences, and proof-of-address documents) collected for age and identity verification.
Contact information: email address, phone number, and any other contact details you provide when registering, contacting customer support, or subscribing to marketing communications.

Technical and Usage Data

Technical data: IP address, device identifiers, operating system, browser type and version, language settings, approximate location derived from IP, and connection logs.
Usage and behavioural data: login and logout times, session duration, navigation paths, clicked links, pages viewed, betting history, game preferences, stakes and outcomes, and interactions with promotions and bonuses.

Financial and Verification Data

Payment data: partial payment card details (truncated card numbers), payment method information, deposit and withdrawal records, transaction identifiers, and related billing data. Full payment details are typically processed by our payment partners and not stored in full by us.
KYC/AML data: information obtained from identity verification providers, sanctions and politically exposed persons (PEP) checks, affordability assessments and source-of-funds/source-of-wealth documentation where required by law and regulation.

Communications, Cookies and Similar Data

Communications data: records of live chat, emails, contact-form submissions, and telephone or chat interactions with customer support, including complaints, self-exclusion requests, and responsible gambling communications.
Cookies and tracking technologies: data obtained from cookies, pixels, tags and other similar tools placed on your device to support core functionality, security, analytics, and marketing (see "Cookies & Tracking Technologies" below for more detail).

Legal Basis for Processing

We process your personal data in accordance with the UK GDPR and other applicable laws. The main legal bases we rely on are:

Performance of a contract: We process your data when it is necessary to enter into and perform our contract with you, including to create and manage your q88betsen.com account, verify your identity and age, process deposits and withdrawals, provide games, honour wagers, settle bets, manage bonuses, and provide customer support.
Compliance with legal and regulatory obligations: We are required to process certain data under laws and regulations applicable to licensed gambling operators, including anti-money laundering (AML) and counter-terrorist financing rules, responsible gambling and player protection rules, tax and accounting regulations, and reporting obligations to the UK Gambling Commission and other authorities.
Legitimate interests: We process data where necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms. This includes preventing fraud and abuse, maintaining the security and integrity of our systems, conducting troubleshooting and analytics to improve our services, enforcing our terms and conditions, and defending legal claims.
Consent: In specific cases, we rely on your consent, for example where required for certain categories of cookies or direct electronic marketing that is not otherwise permitted under soft opt-in or similar rules. Where we rely on consent, you may withdraw it at any time as described in this Privacy Policy, without affecting the lawfulness of processing carried out before withdrawal.
Vital interests and legal claims: In rare situations, we may process data to protect your vital interests or those of another person, or where necessary to establish, exercise or defend legal claims or to cooperate with regulatory investigations.

Purpose of Processing

We use your personal data only for specified, explicit and legitimate purposes, and we do not process it in a manner that is incompatible with those purposes.

Provision and Management of Gambling Services

Account creation and administration: to open, verify, and manage your account with q88betsen.com, including maintaining account settings, limits, preferences, and self-exclusion status.
Gaming operations: to provide you with access to games, process bets and wagers, determine and pay winnings, manage jackpots, and operate tournaments, promotions, and loyalty schemes.

Compliance, Security and Responsible Gambling

Regulatory, AML and KYC compliance: to carry out age and identity verification, affordability checks, source-of-funds analysis, transaction monitoring, and other checks required by law and by the UK Gambling Commission and Malta Gaming Authority.
Fraud and risk management: to detect, prevent and investigate fraud, money laundering, abuse of bonuses, collusion, use of VPNs or other methods to mask location in violation of our terms (including Q 88 Bets rules under the q88betsen.com framework), and other unlawful or irregular activities.
Responsible gambling measures: to monitor gaming behaviour, implement deposit and loss limits, self-exclusion and time-out tools (including GamStop where applicable), and to contact you in relation to potential gambling-related harm.

Service Improvement, Analytics and Marketing

Service quality and optimisation: to analyse performance, usage patterns and user behaviour, test new features, improve the user experience, resolve technical issues, and develop new products and services.
Marketing communications: to send you offers, bonuses, promotions, newsletters, and information about games or services related to q88betsen.com, where permitted by law and subject to your marketing preferences and consent where required.
Profiling for personalisation: to create segments and profiles (for example, based on playing preferences, stakes, frequency, or responsiveness to bonuses) in order to tailor content, promotions and responsible gambling interactions, always in accordance with applicable legal requirements and without making solely automated decisions that produce legal or similarly significant effects without appropriate safeguards.

Disclosure & Sharing

We do not sell your personal data. We disclose or share data only when necessary, subject to appropriate safeguards, and in accordance with the legal bases described in this Privacy Policy.

Operational Partners and Service Providers

Group and platform entities: personal data may be shared within the ProgressPlay Limited operational framework, including with entities providing shared infrastructure and services that support the Q 88 Bets brand on q88betsen.com.
Payment service providers and banks: to process deposits, withdrawals, chargebacks and refunds, and to perform transaction monitoring for AML and fraud prevention purposes.
Technical and security providers: companies providing hosting, cloud infrastructure, IT support, security monitoring, DDoS protection, content delivery networks, and data backup services.
Verification and KYC/AML partners: identity verification agencies, credit reference agencies (where permitted), sanctions screening providers, and other third parties assisting with compliance checks.

Regulators, Authorities and Dispute Resolvers

Regulatory bodies: the UK Gambling Commission, Malta Gaming Authority, tax authorities, law enforcement, and other competent authorities where required by law or regulation, or where necessary to protect our rights or the rights of others.
Alternative dispute resolution (ADR) providers: eCOGRA or other approved ADR providers may receive relevant data to investigate and resolve player complaints that cannot be settled through customer support.
Professional advisers: lawyers, auditors, accountants, and consultants who require access to personal data for the purposes of providing their services and who are bound by confidentiality obligations.

Marketing and Affiliate Partners

Affiliates and advertising networks: subject to your consent where required and to applicable laws, we may share limited information with marketing partners who promote q88betsen.com, primarily in pseudonymised or aggregated form, to measure campaign performance and avoid duplicate advertising.
Business transfers: in the event of a merger, acquisition, restructuring, or transfer of business relating to q88betsen.com, personal data may be transferred to the relevant third parties, subject to appropriate protections and compliance with legal requirements.

International Transfers

Because q88betsen.com is operated using infrastructure and services that may be located in various jurisdictions, your personal data may be transferred to and processed in countries outside the United Kingdom, including Malta, other European Economic Area (EEA) countries, and in certain cases countries outside the UK and EEA.

Transfers within the EEA: Where data is processed in EEA countries (including Malta under the MGA licence framework), it is protected by the EU GDPR, which the UK has recognised as providing adequate protection for international transfers in many cases.
Transfers to non-EEA countries: Where we transfer data to countries that have not been recognised as providing an adequate level of protection by the UK government, we implement appropriate safeguards such as the UK-approved International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or other contractual protections.
Service-provider safeguards: For specific transfers, for example to cloud or analytics providers based in third countries, we ensure that binding contractual obligations, technical measures (such as encryption and pseudonymisation) and organisational controls are in place. We may also rely on certified frameworks, such as the EU-U.S. Data Privacy Framework and any UK extension recognised by the UK government, where applicable.
Information on safeguards: You may request further information about the safeguards used for international transfers (or a copy of them, where legally permissible) by contacting us via the privacy contact channels indicated on q88betsen.com.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, accounting and reporting obligations, and to resolve disputes. Retention periods may vary depending on the category of data and the jurisdiction involved, but we apply consistent principles across the Q 88 Bets operations on q88betsen.com.

Player account and transactional data: identification, contact, and transactional records (including KYC/AML data, betting history, deposits and withdrawals) are typically retained for a minimum period required by applicable gambling and AML laws (often at least five years after the end of the business relationship or from the date of the last transaction), and may be retained for longer where necessary to comply with regulatory requirements or to defend legal claims.
Marketing data: information used for marketing purposes is retained until you withdraw your consent or object to such processing, or until it is no longer necessary. We maintain limited records of opt-outs to ensure that your preferences continue to be respected.
Technical and analytics data: logs and analytical data are kept for periods that enable us to ensure security, prevent fraud, troubleshoot, and improve our services. Certain technical logs may be retained for shorter periods, while security-related logs may be retained for longer where required.
Criteria for determining retention: we consider factors such as applicable legal requirements, guidance from regulators, the nature and sensitivity of the data, potential risks of unauthorised use, and our ability to achieve the purposes of processing through anonymisation or aggregation. Where feasible, we anonymise or aggregate data so that it can no longer be associated with you, in which case it may be retained for longer.
Deletion and restriction: when data is no longer required, we will securely delete or anonymise it, or in some cases restrict its processing in line with your rights and our legal obligations.

Your Rights

Under the UK GDPR and other applicable data protection laws, you have several rights in relation to your personal data. These rights are subject to certain conditions and exceptions and may vary depending on your location and the legal framework that applies to you.

Right of access: You can request confirmation that we process your personal data and obtain a copy of the data we hold about you, along with information about how we use it.
Right to rectification: You can request correction of inaccurate or incomplete personal data. You should keep your account details up to date via q88betsen.com and notify us of any changes.
Right to erasure (right to be forgotten): You can request deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent. However, we may need to retain certain data where required by law (for example, AML and gambling regulations) or where necessary to establish, exercise or defend legal claims.
Right to restriction of processing: You can ask us to restrict processing of your data in certain situations, such as where you contest its accuracy or object to processing based on legitimate interests, while we assess your request.
Right to object: You may object to processing based on our legitimate interests, including profiling related to those interests, and we will stop processing unless we have compelling legitimate grounds or the processing is required for legal claims. You can always object to direct marketing and profiling for marketing purposes, and we will respect this choice.
Right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another controller where technically feasible and where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent: Where we process data based on your consent, you can withdraw that consent at any time via your account settings where available or by contacting us. This will not affect the lawfulness of processing before withdrawal.

If you are located in the European Union or in countries such as Malta where the EU GDPR applies to your interactions with our services, the above rights will be interpreted in line with the EU GDPR. If you are located in Mexico and interact with our services via the wider ProgressPlay network, similar rights may arise under the Mexican Federal Law on the Protection of Personal Data Held by Private Parties (for example, rights of access, rectification, cancellation and opposition - "ARCO" rights). We aim to reflect these protections, subject to applicable law and regulatory requirements.

To exercise any of your rights, please contact us using the privacy contact details provided on q88betsen.com and clearly specify your request and the right you wish to exercise. We may need to verify your identity before responding. We normally respond within one month (30 days) of receiving a complete request, although this may be extended in complex cases, in which case we will inform you. We do not charge a fee for handling your request, unless it is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act.

Cookies & Tracking Technologies

q88betsen.com uses cookies and similar technologies to ensure the proper functioning of the site, enhance security, improve user experience, and support analytics and marketing activities. Cookies are small text files placed on your device when you visit our website.

Types of Cookies We Use

Strictly necessary (session) cookies: These cookies are essential for the operation of the website and the provision of core services, such as enabling you to log in, maintain sessions, and place bets. They are usually set in response to actions you take and are typically deleted when you close your browser.
Functional and preference cookies: These cookies remember your settings and choices (such as language, region, or display preferences) so that we can provide enhanced and more personalised features.
Analytics and performance cookies: These cookies help us understand how visitors use q88betsen.com, for example which pages are most frequently visited, how users move around the site, and whether error messages are encountered. This information is used to improve the website and services and is often aggregated.
Advertising and third-party cookies: With your consent where required, we may use cookies and similar technologies set by us or by our marketing partners to deliver relevant advertising, track the performance of campaigns, and avoid showing the same adverts repeatedly. These cookies may collect information about your online activities over time and across different websites.

Managing Cookies

Browser settings: Most web browsers allow you to manage cookies through their settings, including blocking or deleting cookies. Please note that blocking certain cookies may affect the functionality of q88betsen.com.
On-site controls: Where available, you can manage your cookie preferences using internal tools or banners provided on q88betsen.com, which may allow you to enable or disable non-essential cookies by category.
Third-party opt-outs: Some third-party service providers may offer additional opt-out mechanisms for their cookies or advertising technologies; links or instructions may be provided in our cookie-related information where appropriate.

Data Security

We take the security of your personal data very seriously and implement a combination of technical, organisational and physical measures to protect it against unauthorised access, loss, misuse, alteration, or destruction, consistent with industry best practices.

Encryption and transmission security: We use TLS 1.2 or higher to encrypt data transmitted between your browser and q88betsen.com. Sensitive data is protected in transit and, where appropriate, encrypted or pseudonymised at rest.
Access controls and authentication: Access to personal data is restricted to authorised personnel and service providers who need it for legitimate purposes and are bound by confidentiality obligations. Role-based access controls, strong authentication mechanisms, and segregation of duties are applied.
Infrastructure and network protection: Our systems use firewalls, intrusion detection and prevention systems, anti-malware, and regular patching to mitigate security threats. Data is stored in secure data centres or cloud environments with appropriate physical security.
Monitoring, audits and testing: We conduct regular security reviews, vulnerability assessments and, where appropriate, penetration tests. Our processes are designed to align with recognised security standards such as ISO 27001 and SOC 2 where applicable within the ProgressPlay network.
Staff training and awareness: Employees and contractors who handle personal data receive training on data protection, information security, and responsible gambling obligations, and are required to comply with internal policies and procedures.
Incident response: We maintain incident response and breach management procedures. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, inform affected individuals without undue delay, in accordance with applicable law.

Complaints & Contacts

If you have any questions, concerns, or complaints about how we handle your personal data in connection with q88betsen.com and the Q 88 Bets brand, you should first contact us so that we have an opportunity to resolve the issue.

Contacting Us

Customer support: You can contact our customer support team using the contact channels and online forms provided on q88betsen.com. Please indicate that your query relates to privacy or data protection.
Data protection contact: You may address data protection queries to our Data Protection Officer or data protection department via the dedicated privacy contact options available on the website. Clearly describe your concern and any relevant account information so that we can assist you effectively.
Postal contact: Where a postal address is provided on q88betsen.com for regulatory or corporate purposes, you may also write to that address, marked "Data Protection".

Escalating Complaints to Supervisory Authorities

United Kingdom: If you are located in the UK and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). Further information is available at www.ico.org.uk.
European Union / EEA: If EU or EEA data protection law applies to your situation (for example, where you interact with our services under the MGA framework), you may lodge a complaint with the data protection authority in your country of residence or with the lead supervisory authority for our EU activities, where applicable.
Malta: For activities subject to Maltese jurisdiction, you can contact the Office of the Information and Data Protection Commissioner (IDPC) in Malta via https://idpc.org.mt.
Mexico: If Mexican data protection law applies to you in connection with our broader services, you may have the right to lodge a complaint with the Mexican data protection authority (currently the National Institute for Transparency, Access to Information and Personal Data Protection - INAI). Information on INAI is available at www.inai.org.mx.

We encourage you to contact us first so that we can work to resolve your concerns, but you may contact a supervisory authority at any time. For gambling-related disputes about the provision of services (rather than privacy issues) that cannot be resolved through our internal process, you may be able to escalate the matter to an approved alternative dispute resolution (ADR) provider such as eCOGRA, in accordance with our terms and conditions and regulatory requirements.

Updates

We may update this Privacy Policy from time to time to reflect changes in law, regulation, industry standards, our data processing practices, or the features and services offered on q88betsen.com. When we make material changes, we will take appropriate steps to inform you.

Notification of changes: Updates may be communicated via email (where appropriate), website banners or notices, and/or alerts in your account dashboard. The "Last updated" date at the end of this Privacy Policy indicates when it was most recently revised.
Advance notice for significant changes: Where feasible and required, we will provide at least 30 days' notice before material changes take effect, especially where they would materially affect the way we use your data. Continued use of q88betsen.com after the effective date will constitute your acknowledgment of the updated Privacy Policy, but you may choose to object to certain changes where permitted by law.
Your options: If you do not agree with an updated version of the Privacy Policy, you may stop using the services, adjust your privacy or marketing preferences, or request account closure in line with our terms and conditions and regulatory obligations.

Last updated: January 2026.