Responsible Gaming

At Q 88 Bets, accessed via the official UK website q88betsen.com, responsible gaming means helping you enjoy gambling as a form of entertainment while maintaining full control over your spending, time and emotions. Gambling should never be viewed as a way to earn income or solve financial problems, and it is strictly limited to players aged 18+ in Great Britain under the oversight of the UK Gambling Commission.

The brand operates on the ProgressPlay Limited platform, licensed and regulated by the UK Gambling Commission under licence number 39333 for remote gambling services to UK players, with player-fund protection rated as "Medium Protection" and eCOGRA appointed as an Alternative Dispute Resolution (ADR) provider. Within this framework, Q 88 Bets commits to offering clear tools, support and information so that you can make informed choices, set your own limits, and seek help whenever gambling is no longer fun. If you are worried about your play, our customer support and responsible gaming team will treat your situation sensitively, confidentially and without judgement.

Risk Awareness

Understanding the risks of gambling is a key part of staying in control. Most players treat online betting as occasional entertainment, but for some, gambling can become harmful and lead to financial, psychological and social problems. By honestly observing your own behaviour and its impact on your life, you can react early and reduce the risk of developing a gambling problem.

Common warning signs

• Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about gambling or q88betsen.com constantly, even when you are at work, with family or doing other activities.
• Chasing losses by depositing again to try to win back money you have lost.
• Spending money on gambling that was intended for bills, rent, food or other living expenses.
• Hiding or lying about your gambling activities, deposits or losses from family or friends.
• Feeling irritable, anxious, guilty or depressed when you are unable to gamble or after a gambling session.
• Using credit, loans or overdrafts to fund gambling, or selling items to obtain gambling funds.
• Neglecting work, studies, family responsibilities or social life because of gambling.

Quick self-assessment questions

Consider the statements below. If you answer "yes" to several of them, we strongly encourage you to seek support and use the protection tools described on this page:

• I often gamble with more money than I can comfortably afford to lose.
• I have tried to stop or reduce my gambling but found it difficult or impossible.
• I gamble to escape stress, problems, sadness or other negative feelings.
• I have borrowed money, used credit or missed important payments because of gambling.
• My gambling has caused arguments or tension with people close to me.
• I feel restless or irritable when I try not to gamble.
• I sometimes play while under the influence of alcohol or other substances, leading to decisions I regret.

If you recognise yourself in these behaviours, please consider setting stricter limits, using Time-Out or self-exclusion tools, and contacting one of the independent support organisations listed below.

Limits & Tools

Q 88 Bets on the ProgressPlay Limited platform provides a range of tools to help you manage your activity proactively. By setting clear limits before you play, you reduce the risk of overspending or losing track of time. The following functions are designed to support a conscious, controlled approach to gambling.

Deposit limits (daily, weekly, monthly)

Deposit limits allow you to cap the total amount you can add to your account over specific periods. Once a limit is in place, you will not be able to exceed it until the period resets or, for any increase, until an appropriate cool-down period has passed in line with UKGC requirements.

1. Log in to your account at q88betsen.com.
2. Go to your account area; look for a section such as "Responsible Gaming", "Player Protection" or "Account Limits".
3. Select the type of deposit limit you wish to set: daily, weekly or monthly.
4. Enter an amount in GBP that reflects what you can comfortably afford to lose during that period (for example, £20 per day, £50 per week, £100 per month).
5. Confirm your chosen limit. The lower limit will normally apply immediately; any request to increase or remove a limit may be subject to a delay and additional checks to ensure that the change is not made impulsively.

Deposit limits apply across your use of Q 88 Bets on the ProgressPlay network for the selected period. You should choose realistic amounts based on your personal budget and never on potential winnings.

Time and session limits

To help you avoid excessive play, you may use time-based tools such as session reminders or session limits, where available on the platform:

• Set a reminder pop-up that appears after a chosen period (for example every 30 or 60 minutes) indicating how long you have been playing and your net result.
• Where session limits are available, choose a maximum continuous playtime (for example 1 or 2 hours). Once reached, you will be prompted to log out or take a break.
• Use alarms or timers on your own devices in addition to in-account tools, particularly if you tend to lose track of time.

Short breaks - "Time-Out" (24 - 72 hours or longer)

If you feel you need a pause but are not ready for long-term self-exclusion, a Time-Out (short break) may be appropriate:

1. Log in to your account and open the "Responsible Gaming" or similar control section.
2. Select the "Time-Out" or "Short Break" option.
3. Choose a break period, such as 24 hours, 48 hours, 72 hours, or longer where available (for example up to 30 days).
4. Confirm your decision. During the Time-Out, you will not be able to deposit or place bets; in some cases, access to games will be blocked and you may be logged out automatically.

Once a Time-Out is activated, it cannot be overridden until the selected period has expired. Use this tool whenever you feel your gambling is becoming stressful or less enjoyable.

Self-Exclusion

Self-exclusion is a stronger protection measure intended for players who believe they are at risk of, or already experiencing, gambling-related harm. It blocks your access to Q 88 Bets for a defined period and is designed to give you space to seek help and stabilise your finances and wellbeing.

How to activate self-exclusion on q88betsen.com

1. Log in to your account at q88betsen.com.
2. Navigate to your account settings and open the "Responsible Gambling", "Self-Exclusion" or similar section.
3. Select "Self-Exclusion" and choose a duration from the available options. For UK players, typical minimum periods start from 6 months and can extend to multiple years or a lifetime exclusion.
4. Read the information carefully, acknowledging that self-exclusion is binding and cannot be cancelled until it expires.
5. Confirm your choice. You may be asked to re-enter your password or take an additional step to confirm your instruction.

GamStop - UK-wide self-exclusion

As a UK-licensed brand operating under ProgressPlay Limited's UKGC licence 39333, Q 88 Bets is required to participate in the GamStop national self-exclusion scheme for Great Britain. Registering with GamStop will, once fully effective, prevent you from using online gambling websites and apps run by companies licensed in Great Britain for the period you choose (currently 6 months, 1 year or 5 years).

• You can register directly at www.gamstop.co.uk free of charge.
• Use the same personal details across all gambling accounts so that the scheme can match and block them effectively.
• Once registered, continue to avoid new gambling accounts and consider using blocking software and financial blocks for additional protection.

Consequences of self-exclusion

• During an active self-exclusion, you will not be allowed to log in or place bets on q88betsen.com for the selected period.
• Marketing communications to the contact details you provided should be stopped as soon as practicable.
• You must not attempt to circumvent self-exclusion (for example by creating new accounts or using a VPN to mask your location). Doing so breaches the Terms & Conditions, may lead to account closure and, in serious cases, may affect access to funds.
• Real-money balances held in your account will normally be handled in accordance with the Terms & Conditions and applicable law. Where permitted, you may request withdrawal of any remaining real-money funds; bonus funds and associated winnings are usually forfeited.

If you need assistance in activating self-exclusion or have questions about its consequences, please contact customer support or a responsible gaming specialist via the official channels on q88betsen.com. We recommend combining self-exclusion with external support (e.g. counselling or debt advice) for the best long-term outcome.

Support Resources

Independent, confidential help is available if you or someone close to you is affected by gambling. The organisations and tools listed below operate separately from Q 88 Bets and can offer specialist advice, counselling and community support. Many services are free to use and available 24/7.

Local support for players in the UK

• National Gambling Helpline (GamCare): Call 0808 8020 133 (freephone from UK landlines and mobiles) 24 hours a day, 7 days a week, or use live chat at www.gamcare.org.uk. Support is confidential and primarily in English.
• National Gambling Support Network (NGSN): A network of local treatment providers across Great Britain, accessible via GamCare, offering one-to-one support, group sessions and online programmes.
• NHS gambling services (England, Scotland, Wales): Your GP can refer you to NHS specialist clinics and mental health services that deal with gambling-related harm, including co-occurring conditions such as anxiety or depression.
• General crisis helplines: If you feel at immediate risk of self-harm, contact emergency services or a crisis line in your area (for example Samaritans on 116 123 in the UK) without delay.

International support organisations

These organisations operate internationally or offer online services that may be helpful if you access q88betsen.com from abroad (where permitted under local law) or if you have family members in different countries.

Self-exclusion schemes and blocking tools

• GamStop (UK): Free online self-exclusion service covering most licensed online gambling operators in Great Britain. Website: www.gamstop.co.uk.
• Spain - RGIAJ: The "Registro General de Interdicciones de Acceso al Juego (RGIAJ)" is the Spanish national self-exclusion register for licensed gambling in Spain. Information is available via the Spanish regulator's website.
• Blocking software: Applications such as Gamban (www.gamban.com) and BetBlocker (www.betblocker.org) can block access to gambling sites and apps on your devices, often free of charge or at low cost.
• Bank and card blocks: Many UK banks allow you to activate a gambling block on debit or credit cards through their app or customer service, preventing card payments to gambling merchants.

Family and friends support

• GamCare forums and group chat: Online communities at www.gamcare.org.uk for both people who gamble and affected others.
• Gambling Therapy - Family & Friends: Dedicated online support and resources for those affected by someone else's gambling at www.gamblingtherapy.org.
• GamAnon (Gamblers Anonymous family groups): Peer-led support meetings and resources for partners, parents and relatives of people with gambling problems, see www.gamanon.org.uk or local GA sites.

All of these services are designed to be confidential and professional. Q 88 Bets encourages you to reach out early; seeking help is a sign of strength, not failure.

Help for Family

Gambling harm often affects partners, children, relatives and close friends. If someone you care about may have a gambling problem, it is important to protect your own wellbeing while encouraging them to seek help. You are not responsible for their behaviour, but you can play a supportive role.

How to start the conversation

• Choose a calm moment when neither of you is angry, stressed or in the middle of a gambling episode.
• Focus on specific behaviours and their impact ("I'm worried because the bills are behind") rather than accusations or labels.
• Use "I" statements instead of "you always" - this reduces defensiveness and keeps the discussion constructive.
• Listen actively and allow the other person to talk about their feelings, even if you disagree with their views.
• Encourage them to take a self-assessment, set limits or consider self-exclusion, and offer to support them in contacting a professional organisation.

Support for affected others

• Join family support groups such as GamCare's affected others forum and chat, or GamAnon meetings, to talk with people in similar situations.
• Use online forums and moderated chats (for example via Gambling Therapy) to access advice anonymously if you are not ready to talk face-to-face.
• Consider speaking to your GP or a qualified psychotherapist about stress, anxiety, depression or relationship issues linked to gambling.
• Seek specialist debt advice if household finances are affected; early action can prevent more serious consequences.

In an emergency - for example, if there is a risk of violence or self-harm - contact emergency services or a crisis helpline immediately. Your safety and mental health are as important as those of the person who gambles.

Operator's Commitment

Q 88 Bets, operating via q88betsen.com on the ProgressPlay Limited platform, is committed to complying with all relevant UK laws and UK Gambling Commission ("UKGC") licence conditions. This includes robust social responsibility and anti-money laundering (AML) controls, respect for self-exclusion schemes such as GamStop, and appropriate protection of customer funds at a "Medium Protection" level as defined by the UKGC.

Internal risk checks and monitoring

• Behavioural monitoring: The platform may analyse gameplay patterns and markers of harm (for example sudden increases in deposits or stakes, frequent sessions, extended play without breaks, or repeated attempts to deposit after declines) using automated tools, manual review or a combination of both.
• Affordability and source-of-funds checks: In certain circumstances, you may be asked to provide additional information or documentation to ensure that your gambling remains affordable and that funds are not derived from crime.
• Location and account integrity: Use of VPNs or other tools to disguise your location is prohibited under the Terms & Conditions and may lead to account review, restriction, closure and, in serious cases, confiscation of funds where permitted by law and regulation.
• Self-exclusion and GamStop compliance: Accounts identified as belonging to self-excluded or GamStop-registered individuals must be closed or otherwise managed in line with regulatory obligations.

When we may initiate contact or apply restrictions

• If monitoring systems indicate potentially harmful play (e.g. rapid deposit increases, frequent losses, or play outside usual patterns), customer support or the responsible gaming team may contact you to discuss your activity, provide information about tools and encourage safer play.
• In some cases, the operator may implement protective measures such as setting or lowering limits, temporarily suspending your account, or refusing to accept further deposits while risk assessments are completed.
• If you request support or indicate that you may have a gambling problem, we may proactively recommend self-exclusion, refer you to independent support organisations, or highlight relevant resources such as GamCare or Gambling Therapy.
• Complaints that cannot be resolved by customer support can be escalated to the designated ADR provider, currently eCOGRA, in accordance with the Complaints Policy and UKGC requirements.

The primary objective of these measures is to reduce the risk of gambling-related harm, not to judge or penalise you. However, they may result in account restrictions or the refusal of services where required by regulation or internal policies.

Updates

Responsible gaming requirements and best practices evolve over time as regulations, industry standards and research findings develop. Q 88 Bets therefore reviews this page regularly to ensure that its content remains accurate, complete and aligned with current UK laws and UKGC guidance.

• Significant changes to responsible gaming tools, policies or procedures may be communicated via on-site notifications, banners, pop-ups in your account area, or targeted messages.
• Where appropriate, we may also inform you of important changes by e-mail or other contact methods associated with your account, subject to your communication preferences.
• You are encouraged to revisit this page periodically and to review the Terms & Conditions, Bonus Policy and Privacy Policy on q88betsen.com for the most up-to-date information.

Last updated: 20 January 2026.

Contact & Feedback

If you have questions about responsible gaming, need assistance with limits or self-exclusion, or wish to provide feedback on your experience, you can contact the team responsible for player protection via the official channels on q88betsen.com. Your enquiry will be handled sensitively and, where appropriate, may be escalated to staff with specific training in gambling-related harm.

How to reach us

• Use the customer support options provided on q88betsen.com (for example live chat or support ticket), stating that your query relates to "Responsible Gambling" so it can be prioritised appropriately.
• Where an e-mail address for responsible gaming or customer support is shown in the "Contact Us" or "Responsible Gambling" section of the site, you may use that address to request assistance setting limits, activating self-exclusion, or obtaining information about your account history.
• If a telephone support number is displayed on q88betsen.com, you may also use it to discuss responsible gambling matters. For security and privacy, you may be asked to verify your identity before account-specific information is discussed.

Feedback and self-control requests

Where available on q88betsen.com, you may use a dedicated feedback or contact form to:

• Request information about your betting, deposit and loss history to support self-assessment or discussions with counsellors or financial advisers.
• Ask for help in setting or adjusting deposit limits, time limits, Time-Outs or self-exclusion periods.
• Provide feedback on how Q 88 Bets can improve its responsible gaming tools and communication.

If you are unsure which channel to use, please select any visible support option on q88betsen.com and clearly state that your enquiry is about responsible gambling. Our aim is to respond promptly, treat your information confidentially and support you in maintaining safe, sustainable play.