Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the Q 88 Bets service made available via the website q88betsen.com (the "Website"). By registering an account, depositing funds, placing bets or otherwise using the services on the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website. These Terms are effective from 1 January 2026.

Definitions

In these Terms, unless the context requires otherwise:

Operator means ProgressPlay Limited, acting as the licensed remote-gambling operator that provides the Q 88 Bets branded services through q88betsen.com under the Q 88 Bets configuration.
Website means q88betsen.com and any mobile or app-based version operated by or on behalf of the Operator for the Q 88 Bets brand.
Brand or Q 88 Bets means the online gambling brand made available exclusively via the Website as part of the ProgressPlay Limited white-label network.
User, you or your means any natural person who accesses the Website, registers an account or uses any of the services.
Player means a User who holds an active account and places Bets via the Website.
Account means the personal online gambling account created by you on the Website and maintained by the Operator.
Bet or Wager means any stake, bet, buy-in or participation placed by you in any game, event or gambling product offered on the Website.
Games means all casino, live casino, slot, table and other gambling products made available on the Website from time to time.
Bonus means any promotional reward, including bonus funds, free spins, free bets, cashback or other incentive, credited by the Operator in accordance with these Terms and the applicable promotion-specific rules.
Bonus Funds means funds or credits awarded as part of a Bonus that are subject to Wagering Requirements before they may be withdrawn.
Wagering Requirements means the total amount you must stake using Bonus Funds and/or Real Money, as stated in the relevant promotion, before Bonus-derived winnings may become withdrawable.
Real Money means funds that you have deposited into your Account using an approved payment method and that are not subject to any Wagering Requirements.
Restricted Territory means any country or jurisdiction from which the Operator does not accept play, as specified on the Website and updated from time to time.
UK Player means a Player who is physically located in the United Kingdom when accessing and using the services. These Terms are drafted for UK Players and for services provided under the UK Gambling Commission licence.
Self-Exclusion means a self-imposed restriction on gambling, including through GamStop or internal self-exclusion tools, that blocks access to your Account and any affiliated ProgressPlay brands for a stated period.

Account Registration

To comply with UK law, meet licensing obligations and ensure fair and responsible gambling, Account creation and maintenance on q88betsen.com under the Q 88 Bets configuration are subject to the following rules:

Eligibility and age verification: You must be at least 18 years old to open an Account and must not be a person who is barred from gambling under applicable law or by any self-exclusion scheme (including GamStop). You confirm that you are a UK Player or otherwise accessing the Website from a permitted jurisdiction. The Operator will conduct age and identity checks using independent verification providers and may request copies of identity documents (such as passport, national ID card, driving licence) to confirm you are 18+.
KYC and source-of-funds checks: In line with anti-money laundering ("AML") and counter-terrorist financing rules, the Operator may require proof of address (utility bill, bank statement), proof of payment method ownership and, where appropriate, information and documents evidencing the source of your funds (such as payslips or bank statements). Until satisfactory checks are completed, we may restrict or suspend deposits, play or withdrawals.
Accuracy of information and single-account rule: You must provide true, complete and up-to-date information during registration and throughout your relationship with the Operator. You may hold only one Account as a UK Player for the Q 88 Bets brand on q88betsen.com. Creating multiple Accounts, using false details or impersonating another person is strictly prohibited and may lead to account closure and forfeiture of funds.
Account credentials and security: You must keep your username, password and any other security credentials strictly confidential and not share them with any third party. You are responsible for all activity carried out through your Account, whether by you or any other person using your credentials. You must notify the Operator immediately if you suspect that your login details have been compromised so that access can be blocked.
Location and VPN usage: Accessing the Website from a Restricted Territory, masking or manipulating your actual location (for example by using a VPN, proxy, Tor or similar tools) or using another person's device or documents to circumvent geographic, self-exclusion or AML controls is a serious breach of these Terms and may result in immediate Account closure and confiscation of funds.
Responsible gambling, GamStop and protections: As a UK-licensed operator, ProgressPlay Limited participates in the GamStop national self-exclusion scheme and applies tools such as deposit limits, time-outs and Reality Checks. You are responsible for using these tools where needed and for informing us if you believe you have a gambling problem. Once you self-exclude, you must not attempt to open or use any Account under the Q 88 Bets brand or any other ProgressPlay white-label brand during the self-exclusion period.

Betting & Gameplay Rules

The following rules govern the placement, acceptance and settlement of Bets and your conduct while using the Games and interactive features on q88betsen.com:

Placing and acceptance of bets: A Bet is deemed placed when you confirm it on the Website and deemed accepted only when the Operator's servers register it and confirm it in your betting or game history. If there is any discrepancy between the outcome displayed on your device and the outcome recorded on the Operator's servers, the latter shall prevail. Minimum and maximum stakes apply to each Game and are shown within the relevant Game interface.
Game rules and house terms: Each Game is governed by its own rules, paytables and return-to-player ("RTP") information, which you must read before playing. By placing a Bet, you accept the applicable Game rules in addition to these Terms. In the event of a conflict, the specific Game rules for that product will generally take precedence for matters of game mechanics.
Cancellation, errors and malfunctions: Once a Bet has been accepted and the relevant game round has started, it cannot normally be cancelled or amended. The Operator reserves the right to void or adjust Bets in cases of obvious error, malfunction, mispricing, incorrect game configuration or where a Game behaves in a way not intended. If a Game malfunctions after commencement, the Bet may be voided and the stake returned, or the round may be reconstructed where the underlying game data allows.
Fair play and prohibited conduct: You must not engage in any form of collusion, cheating, advantage play, use of software bots, automated betting scripts, chip-dumping, exploitation of bugs, arbitrage derived from obvious errors or other activity that gives you an unfair advantage. Using stolen payment details, engaging in chargebacks or attempting to launder funds through the Website are strictly prohibited and may be reported to the relevant authorities.
Live casino and chat behaviour: In any live casino, chat or messaging facility, you must behave respectfully towards dealers, staff and other players. Abusive, racist, sexist, threatening, defamatory or otherwise offensive language, as well as spamming, advertising or solicitation, is prohibited. The Operator may mute, suspend or permanently exclude you from chat or Games in response to unacceptable conduct.
Suspension of Games and events: The Operator may suspend, remove or modify any Game or feature at any time for legal, regulatory, technical or commercial reasons. Where possible, active rounds will be completed and settled; if this is not reasonably possible, affected Bets may be voided and stakes returned.

Bonus Terms

Bonuses are offered to enhance your experience on q88betsen.com but carry specific conditions designed to ensure fairness, prevent abuse and comply with UK regulatory guidance on promotions. By claiming or accepting any Bonus under the Q 88 Bets configuration, you agree to the following rules in addition to any promotion-specific terms:

Bonus eligibility and activation: Bonuses are available only to eligible UK Players with a verified Account who meet the criteria stated in the relevant offer (for example, minimum deposit amount, promo code entry or opt-in via the promotions page). Some Bonuses are limited to new players, others to existing players, and many are restricted to one per person, household, IP address, payment method or shared device. The Operator may require identity, address or payment-method verification before crediting or allowing the use of any Bonus.
Wagering Requirements and time limits: Unless explicitly stated otherwise, Bonuses and any winnings derived from them are subject to Wagering Requirements that must be completed within a specified period (for example, 30 days from the date of Bonus credit or 7 days for free spins). If Wagering Requirements are not met within the relevant time frame, the Bonus and any associated winnings may be removed from your Account. Real Money is generally staked before Bonus Funds, but the precise order of play will be described in the applicable promotion rules.
Game weighting and restricted games: Different Games may contribute differently towards Wagering Requirements, and some Games or bet types may be fully excluded. Typically, most slots contribute 100%, while some table games, live casino games and low-risk bet types may contribute at a reduced percentage or 0%. The applicable contribution table and any excluded or restricted Games will be displayed in the promotional terms. Placing Bets on restricted Games using Bonus Funds may lead to the cancellation of the Bonus and related winnings.
Maximum bet and irregular play: When a Bonus is active or when you are working towards Wagering Requirements, a maximum bet per spin, game round or hand may apply (for example, a stated amount in GBP). Placing Bets above the maximum, using hedging strategies, placing equal, zero- or low-margin bets, or otherwise engaging in irregular play intended to guarantee profit or minimise risk can be treated as Bonus abuse. In such cases, the Operator may remove the Bonus, cancel associated winnings, and close or restrict your Account.
Combining promotions and bonus stacking: Unless explicitly allowed, you may participate in only one active Bonus or promotion at any given time. Attempting to combine multiple welcome offers, reload bonuses or cashback deals, whether on this Website or across linked ProgressPlay white-label brands, is not permitted. The Operator may restrict participation in future promotions where abuse is suspected.
Withdrawal restrictions and bonus cancellation: You may usually cancel an active Bonus at any time via your Account or by contacting customer support; however, this will typically result in the forfeiture of any Bonus Funds and associated winnings that have not yet met the Wagering Requirements. Where you request a withdrawal before fulfilling Wagering Requirements, the Operator may either cancel the Bonus and related winnings or require you to complete the wagering prior to processing the withdrawal, in each case in line with the promotion terms and UK consumer-protection guidance.

Payments & Withdrawals

The Operator provides payment services for q88betsen.com under the Q 88 Bets brand through banking and processing infrastructure shared across the ProgressPlay Limited white-label network. The following provisions govern deposits, withdrawals, handling of funds and related financial protections for UK Players:

Accepted payment methods and currencies: Deposits and withdrawals for UK Players are generally supported via debit cards, selected e-wallets, prepaid vouchers and bank transfers, as listed on the Website from time to time. The primary currency for Q 88 Bets is GBP. The Website may show additional methods for non-UK players covered by the Malta Gaming Authority licence. Crypto-assets are not normally available for UK Players; if crypto payments are ever introduced, they will be subject to additional verification, volatility warnings and regulatory approval and may be offered only to players in jurisdictions where such methods are lawful and permitted.
Deposits, limits and fees: Minimum and maximum deposit amounts apply and will be displayed on the cashier page. The Operator may impose individual deposit limits or affordability limits as part of responsible-gambling and AML checks. While the Operator does not generally charge deposit fees, your bank, card issuer or payment provider may apply its own fees or foreign-exchange charges. You must deposit only from payment methods held in your own name; deposits from third-party accounts are not permitted and may be returned.
Withdrawals, processing times and verification: Before processing your first withdrawal, and at any time thereafter, the Operator may require you to complete KYC and source-of-funds checks. Withdrawals are normally paid back to the same payment method used for deposits, where technically possible and consistent with AML obligations. Indicative processing times are displayed in the cashier section and may vary by method and additional checks. The Operator will endeavour to process withdrawals promptly but does not guarantee specific timeframes, as banks and payment providers may introduce delays beyond the Operator's control.
Segregation of funds and protection level: Player funds are kept separate from the Operator's business accounts in accordance with UK Gambling Commission requirements and are managed under arrangements that provide a "medium protection" rating. This means that, while your funds are subject to certain segregation measures, they are not protected in the event of the Operator's insolvency in the same way as funds held in a trust or under insurance. Further details on the protection of customer funds are available via the UK Gambling Commission's public information and the Operator's regulatory disclosures.
Refunds, chargebacks and negative balances: Deposits are generally non-refundable once used for gambling. The Operator may, at its discretion and subject to legal obligations, consider refund requests where no gambling has occurred, but is under no obligation to do so. Initiating a chargeback or payment reversal without valid reason is a breach of these Terms and may lead to Account closure, recovery of costs and notification to relevant agencies. If a negative balance arises (for example, due to chargebacks or system corrections), you remain liable to repay the outstanding amount.
Anti-money laundering and suspicious transactions: The Operator monitors transactions to identify suspicious or unusual activity. If required by law or regulation, the Operator may freeze funds, delay or refuse withdrawals or close Accounts and may report transactions to the relevant authorities without prior notice to you. You must cooperate fully with any reasonable request for information or documentation related to your transactions, source of funds or wealth.

Limitation of Liability

The Operator aims to provide a fair, secure and reliable gambling environment on q88betsen.com but cannot guarantee uninterrupted access or error-free services. The following limitations and exclusions apply to the fullest extent permitted by law and are intended to balance your rights as a consumer with the realities of online services:

Statutory rights and non-excludable liability: Nothing in these Terms shall exclude or limit the Operator's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded under the laws of England and Wales or applicable UK consumer legislation. Your statutory rights remain unaffected.
Fairness of Games and accuracy of results: The Operator is responsible for ensuring that the Games offered on q88betsen.com operate in accordance with their published rules and with the technical standards required by the UK Gambling Commission and other relevant authorities. Random number generators used in Games are tested by approved laboratories where required. In the event of an error in the operation of a Game or the display of a result, the Operator's liability is limited to the re-crediting of the stake and/or the correct settlement of the Bet in accordance with the recorded outcome.
Technical failures and external factors: You acknowledge that internet connectivity, device performance, power supply and other external factors are outside the Operator's direct control. The Operator is not liable for losses resulting from interruptions, delays, disconnections, hardware failures or software issues on your device, nor for losses arising from acts or omissions of third parties such as telecommunications providers or payment processors, provided that the Operator has taken reasonable steps to safeguard its own systems.
Indirect and consequential losses: To the extent permitted by law, the Operator shall not be liable for any indirect, special, incidental or consequential damages, including loss of profits, business, data or goodwill, arising out of or in connection with your use of the Website, even if the Operator has been advised of the possibility of such damages. Gambling involves risk and you are solely responsible for your decisions to place Bets and for managing your own finances.
Overall cap on liability: Subject to the non-excludable liabilities mentioned above, the Operator's total aggregate liability to you for any claim or series of related claims arising out of or in connection with the Website, the services or these Terms shall be limited to the greater of (i) the amount of your relevant Bet or stake that gave rise to the claim, or (ii) the total amount of Real Money you have staked on the Website in the three months preceding the event giving rise to the claim, whichever is lower.

Intellectual Property Rights

The Website, the Q 88 Bets brand and all associated content are protected by intellectual property rights that must be respected by all Users. These provisions are intended to safeguard proprietary technology, game content and branding while allowing you to enjoy the services for personal entertainment:

Ownership of content and software: All rights in and to the Website, its design, text, graphics, logos, trademarks, audio and video content, software code and underlying systems are owned by the Operator, its group companies, licensors or other third-party rights holders. This includes rights associated with the Q 88 Bets brand and the Q 88 Bets configuration on q88betsen.com.
Limited licence for personal use: The Operator grants you a limited, non-exclusive, non-transferable and revocable licence to access and use the Website and the Games solely for your own personal, non-commercial entertainment in accordance with these Terms. No other rights are granted, and you must not use the content for any commercial purpose.
Restrictions on copying and distribution: You may not copy, reproduce, modify, adapt, translate, distribute, sell, licence, publicly display, transmit or otherwise exploit any part of the Website or its content without the prior written permission of the Operator or the relevant rights holder. This includes any attempt to scrape or systematically download site content or game assets.
Reverse engineering and interference: You must not reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the software used to provide the Website or the Games, nor may you interfere or attempt to interfere with the normal functioning of the Website, including by introducing malware, bots or other harmful code.

Privacy & Data Protection

The Operator processes personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, and in line with the Operator's privacy documentation for the ProgressPlay network.

Privacy Policy reference: All collection, use, storage and sharing of your personal data when you use q88betsen.com under the Q 88 Bets brand are governed by the Operator's Privacy Policy, as amended from time to time and made available on the Website. By using the services, you acknowledge that you have read and understood the Privacy Policy and agree that your data may be processed in accordance with it.
Purposes of processing and rights: Personal data may be processed for purposes including account administration, KYC and AML checks, transaction processing, responsible-gambling monitoring (including GamStop integration), fraud prevention, service improvement and regulatory reporting. You have rights in relation to your personal data, such as rights of access, rectification and, in certain circumstances, erasure or restriction, which you may exercise as described in the Privacy Policy.

Changes to Terms

The gambling environment and regulatory framework evolve over time, which may require updates to these Terms. The following explains how changes will be made and communicated:

Right to amend: The Operator may modify these Terms from time to time to reflect changes in law, regulatory guidance, technical developments, product offerings, corporate structure or for other valid business reasons. Any amended version will be published on q88betsen.com and will include an updated effective date.
Notification of changes: Where changes are material and affect your rights or obligations, the Operator will take reasonable steps to bring them to your attention, such as by on-site notifications, pop-up messages, banners or emails sent to the address registered to your Account. You are responsible for ensuring that your contact details remain accurate and up to date.
Acceptance and right to discontinue: By continuing to use the Website, placing Bets or keeping your Account open after the effective date of any updated Terms, you will be deemed to have accepted the changes. If you do not agree with any modification, you should stop using the services and request the closure of your Account. In such case, any remaining Real Money balance (subject to standard checks) will be returned to you, and any outstanding Bonuses will be handled in accordance with the applicable Bonus rules.

Termination & Suspension

Your access to the Q 88 Bets services on q88betsen.com may be suspended or terminated in various circumstances. These provisions are intended to protect both you and the Operator while ensuring compliance with legal and regulatory obligations:

Termination by you: You may close your Account at any time by using the tools available on the Website or by contacting customer support. Provided that you have complied with these Terms and any outstanding checks have been completed, the Operator will return any remaining Real Money balance to you via a suitable payment method. Any Bonuses or Bonus-derived funds that have not met the relevant Wagering Requirements will be forfeited on closure.
Suspension and termination by the Operator: The Operator may suspend or terminate your Account, or restrict particular services, where it has reasonable grounds to believe that you have breached these Terms, where required by law or regulation, where you have failed to complete or have failed AML or KYC checks, where there are concerns about affordability or problem gambling, or where your Account is associated with fraud, chargebacks, collusion or other prohibited conduct. In serious cases, the Operator may confiscate funds associated with unlawful or abusive activity, to the extent permitted by law.
Self-exclusion and responsible gambling closures: If you activate self-exclusion through GamStop or directly with the Operator, your Account (and related Accounts across the ProgressPlay network) will be closed or blocked for the selected period. During self-exclusion, you must not attempt to open new Accounts or circumvent the restriction by using alternative details or VPNs. Any such attempt may result in permanent exclusion and forfeiture of funds.
Dormant or inactive accounts: The Operator may treat Accounts with no login activity for an extended period as dormant and may apply the procedures outlined on the Website (which may include reasonable administrative fees where permitted by law). Before any such fees are applied, reasonable efforts will be made to contact you using the details on file.
Effect of termination and record-keeping: Upon termination or closure of your Account, whether by you or the Operator, your right to use the services will cease immediately. The Operator may retain records and data as required by law, regulation and internal policies (for example, AML record-keeping obligations) even after your Account is closed.

Governing Law & Jurisdiction

These Terms are framed to comply with the regulatory framework applicable to UK Players using the Q 88 Bets configuration on q88betsen.com. The following clauses set out the applicable law and mechanisms for dispute resolution:

Applicable law and licensing: For UK Players, these Terms and your relationship with the Operator are governed by the laws of England and Wales, subject to any mandatory consumer-protection provisions of your country of residence (where applicable). The services are provided under the remote operating licence held by ProgressPlay Limited with the UK Gambling Commission, licence number 39333, as referenced on the UK Gambling Commission public register (account details available via https://gamblingcommission.gov.uk/public-register/business/detail/39335). For non-UK players accessing versions of the services covered by the Malta Gaming Authority licence MGA/B2C/231/2012, different terms may apply.
Internal complaints procedure: If you have any complaint about the Website, the Games, the settlement of Bets or the operation of your Account, you must first contact customer support and provide all relevant details. The Operator will acknowledge your complaint, investigate it and respond within a reasonable period, typically within eight weeks in line with UK regulatory guidance on gambling complaints.
Alternative dispute resolution (ADR): If a gambling-related dispute cannot be resolved through the internal complaints process within eight weeks, or if the dispute reaches deadlock sooner, you may escalate the matter to the Operator's appointed Alternative Dispute Resolution provider, currently eCOGRA, which operates independently. Details of how to refer a dispute to eCOGRA and the conditions under which ADR is available are provided on the Website and in the Operator's complaints policy.
Court jurisdiction: Subject to the ADR process described above, any legal proceedings arising out of or in connection with these Terms, the Website or the services shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any right you may have to bring proceedings in your country of residence under applicable mandatory law.

Contact Information

The Operator is committed to providing accessible, reliable support and clear contact channels for UK Players using q88betsen.com under the Q 88 Bets brand. Because Q 88 Bets operates as a white-label skin on the ProgressPlay Limited platform, certain contact details and corporate addresses may be shared across multiple brands and are published centrally on the Website and in regulatory records. The following principles apply:

Customer support: You can contact customer support through the communication channels indicated from time to time in the "Contact Us" or help section of q88betsen.com. These typically include live chat and email support, available in English and operated under the ProgressPlay Limited framework for the Q 88 Bets brand.
Regulatory and licence information: Information about the Operator's UK Gambling Commission licence (number 39333) and Malta Gaming Authority licence (MGA/B2C/231/2012), including registered addresses and key corporate details, is available via the official regulator websites and may also be summarised within the regulatory information section of q88betsen.com. Where regulator records list ProgressPlay Limited rather than the Q 88 Bets brand name, such records apply to this brand as part of the white-label network.
Mailing and legal correspondence: Instructions for sending formal notices or legal correspondence to the Operator, including the applicable mailing address and any reference details, are provided in the legal or "Terms & Conditions" section of q88betsen.com and may be updated periodically. When sending legal correspondence, you should clearly state that it relates to the Q 88 Bets brand and your Account on q88betsen.com.

You are responsible for regularly reviewing the contact details provided on the Website and ensuring that the email address and other contact information associated with your Account are accurate and current so that the Operator can communicate with you about your Account, these Terms, and any regulatory or security matters.